Shipping Policy
General
By placing an order through our website [https://Eyeblueonline.com/], you agree to the following terms. These terms ensure mutual understanding and protection of our services.
Shipping Costs
Shipping Cost for All Over Pakistan is 250/- Rs , Shipping Cost at Checkout is Final. International Shipping costs are calculated based on item weight, dimensions, and destination. The International shipping cost will be decided on Customer Support.
Returns
Return Due To Change Of Mind (3.1)
You may return items due to a change of mind within 15 days of receipt, provided they are unused, in original packaging, and in resalable condition. Customers must arrange and pay for return shipping. Once accepted, refunds will be issued as store credit.
Warranty Returns (3.2)
We honor valid warranty claims submitted within 7 days of receipt. Customers must pre-pay return shipping; reimbursement will occur upon successful warranty claim. Refunds can be issued to your payment method, as store credit, or as a replacement item if available.
Delivery Terms
Transit Time
– Domestic: Typically 2 – 7 days. – International: Generally 4 – 22 days, depending on the courier chosen during checkout.
Dispatch Time
Orders are usually dispatched within 2 To 4 business days of payment. Our warehouse operates Monday – Friday, excluding national holidays, to minimize shipment delays.
Change Of Delivery Address (4.4)
Address changes are possible before dispatch.
P.O. Box and Military Address Shipping
– P.O. Box: Shipped via postal services only. – Military Address: Shipped via USPS; courier services not available.
Items Out Of Stock (4.7)
Out-of-stock items will delay dispatch until available, with existing items in the order reserved.
Delivery Time Exceeded
Contact us if delivery exceeds the estimated time for investigation.
Tracking Notifications
Customers receive a tracking link upon dispatch to monitor shipment progress.
Parcels Damaged In Transit
If a parcel arrives damaged, reject it if possible. Contact customer service immediately for assistance.
Duties & Taxes
Sales Tax (7.1)
Sales tax is included in the displayed price.
Import Duties & Taxes (7.2)
For international shipments, import duties and taxes are prepaid without additional fees upon arrival.
Cancellations
Cancellations are accepted before dispatch. Refer to our refund policy if already dispatched.
Insurance
Parcels are insured for loss and damage up to the courier-stated value.
Customer Service
For any inquiries, email us at support@eyeblueonline.com